FAQ

We recommend using PNG, TIFF, or PSD files with transparent backgrounds for best results.

Avoid low-resolution JPG files, as compression can reduce print quality.

Yes, but only if they are high resolution. JPG compression can reduce sharpness and cause artifacts in prints.

Yes. Transparent backgrounds are required for proper DTF printing. Otherwise, a solid box may print behind your design.

Artwork should be 300 DPI at final print size for best results.

No. Scaling up low-resolution images will result in blurry or pixelated prints.

Your print will appear blurry, soft, or pixelated. Always use high-quality source files.

Most DTF workflows use RGB. Always follow your RIP software recommendations.

Screen colors and printed colors differ due to calibration, profiles, and material differences.

This is usually caused by incorrect color settings, low-quality artwork, or improper curing.

Clogged nozzles, incorrect settings, or alignment issues.

Run a nozzle check, clean the printhead, and verify alignment settings.

This is typically caused by clogged nozzles or incorrect print settings.

This is typically caused by white ink separation, clogs, or improper circulation.

Ensure white ink is being stirred or circulated regularly and run a nozzle check to confirm proper output.

Weak white ink is often due to low density settings, poor artwork preparation, or improper curing.

Check your RIP settings and ensure your white layer is properly configured.

This can be caused by low-quality artwork, incorrect RIP settings, or resolution mismatches.

Use high-resolution files and verify your print profile.

Misalignment is typically due to calibration issues or incorrect media settings.

Run alignment procedures and verify your print settings.

White ink is heavier than CMYK and naturally settles over time. If not circulated properly, it can cause inconsistent output or clogs.

Ensure your white ink circulation system is functioning and manually agitate cartridges if needed.

This is usually caused by excessive ink limits in your RIP profile or incorrect pass settings.

Reduce ink density and verify your print profile is calibrated for your film and environment.

Blurry edges can result from low-resolution artwork, incorrect RIP settings, or excessive ink spread.

Check resolution, adjust ink limits, and ensure proper curing.

Inconsistency is often caused by environmental changes, unstable ink flow, or inconsistent curing.

Maintain stable temperature and humidity and keep workflow settings consistent.

This is typically a bidirectional alignment or calibration issue.

Run alignment procedures in your RIP software and verify mechanical calibration.

• Temperature: 220–250°F
• Time: 2–5 minutes

Under-cured prints may not adhere properly and can peel or crack.

Over-curing can damage the print, reduce flexibility, and affect durability.

This is usually due to improper curing or incorrect heat press settings.

Follow your material guidelines, but typically 10–15 seconds with proper pressure.

Cracking is usually caused by under-curing, incorrect press settings, or over-stretching the garment.

Verify curing temperature and ensure proper pressure during transfer.

This is typically due to under-curing or insufficient adhesive bonding.

Make sure powder is evenly applied and fully cured before pressing.

This is usually caused by uneven ink coverage or improper powder application.

Ensure consistent ink laydown and evenly distribute powder before curing.

This is usually caused by incorrect curing or pressing parameters.

Verify curing is complete and ensure proper pressure, temperature, and press time.

Distortion can occur from excessive heat, pressure, or garment movement during pressing.

Ensure proper press technique and avoid shifting during transfer.

Perform daily maintenance, run nozzle checks, and keep the printer active.

Light maintenance should be done daily. Deep cleaning depends on usage.

Idle time, poor environment conditions, or improper maintenance.

A nozzle test, also called a nozzle check, is a diagnostic print used to verify that all printhead nozzles are firing correctly.

It prints a small pattern made up of lines or grids for each color. By examining this pattern, you can quickly identify if any nozzles are clogged, misfiring, or not printing at all.

A good nozzle test will show solid, continuous lines for every color with no gaps or breaks.

Good nozzle test:

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All lines are complete, evenly spaced, and consistent across every color channel.

Bad nozzle test (clogged nozzles):

-- -- ----
----  ----
--  --  --
---  -----

Gaps, broken lines, or uneven patterns indicate clogged or misfiring nozzles.

If your test looks like the bad example, run a cleaning cycle and repeat the test until all lines are solid.

This can be caused by overspray, improper maintenance, or environmental dust.

Regularly clean around the printhead and maintain a clean printing environment.

Check cables, ports, drivers, and restart both printer and RIP software.

A COM port mismatch prevents your computer from communicating with the printer.

Film feeding issues can be caused by improper alignment, static buildup, or worn rollers.

Ensure the film is loaded straight and check roller tension.

Smearing is usually caused by too much ink, incorrect print settings, or environmental conditions.

Lower ink density and ensure proper humidity levels.

This can be caused by warped film, incorrect head height, or debris on the platen.

Check media flatness and adjust head height if necessary.

Film distortion is often caused by heat exposure, humidity imbalance, or poor film quality.

Store film properly and maintain stable environmental conditions.

Yes. Extreme temperatures can affect ink flow and curing performance.

Yes. Low humidity can increase clogging, while high humidity can affect curing.

Fabric type, color, and texture all affect final print appearance.

Adjust press settings and expectations based on garment material.